We require payment before services are rendered by the due date indicated on your invoice.
For General Reservations:
Payment is due by the time we start services for you, generally 1-2 days before service start.
For Holiday Reservations:
Payment is due at the time of booking to guarantee the desired slot.
This avoids the seen tendency to hold slots and then cancelling close to the holidays, leaving us with vacant time slots while other requests had to be turned away.
We confirm reservations via email however, those email confirmations solely serve the purpose to ensure that dates and times are correct and give the chance to catch errors.
Bookings remain in pending status until payment is received.