Invoicing, Fees & Payments
What Forms Of Payments Do You Accept?
We accept personal checks as well as and convenient and safe online payment option via ACH payments through Intuit Payments [the maker of Quickbooks, Quicken and Turbotax]
ACH (automated clearing house) is a safe and secure payment type which was originally designed for payments to government agencies and is becoming more popular for it’s low transaction fees for businesses.
Why Do You Not Take Credit Card Payments?
We opted out from taking credit card payments due to the high credit card transaction fees and all other additional fees involved with accepting credit cards but also don’t want to charge a “convenience fee” like so many other places do to offset those costs.
Our accepted ACH [bank draft] payment option through the secure Intuit Payments is a safe and secure way to offer a convenient online payment for a fraction of the costs for us and of course it’s free for our clients.
When Are Payments For Services Due?
We require payment before services are rendered by the due date indicated on your invoice.
For General Reservations:
Payment is due by the time we start services for you, generally 1-2 days before service start.
For Holiday Reservations:
Payment is due at the time of booking to guarantee the desired slot.
This avoids the seen tendency to hold slots and then cancelling close to the holidays, leaving us with vacant time slots while other requests had to be turned away.
We confirm reservations via email however, those email confirmations solely serve the purpose to ensure that dates and times are correct and give the chance to catch errors.
Bookings remain in pending status until payment is received.
Do You Offer A Payment Plan?
Our general requirement is that payments are due before services are rendered and for holiday reservations at the time of booking to guarantee the desired days and times.
It is possible to make several payments toward the total balance until the total is paid off. This should ideally happen before services start but on a case to case basis, when communicated to us, a payment plan might be agreed upon.
We do not grant this option for accounts which are not in good standing, so accounts with a history of late payments.
What Happens If I Pay My Invoice Late?
After 30 days we assess a late payment fee of 1.5% of the total invoice amount [18% annually].
After 60 days the account is turned over to collections. In this event, the total invoice amount, assessed late fees [3%] and all additional fees arising from collections is subject to collections.
How Do You Deliver Invoices And How Do I Pay You?
We email our invoices which have an active payment link.
The total amount on the invoice is changeable once you click on the pay link, allowing for instance to make several single payments until total is paid in full, or to add a service tip for your pet sitter. Best is to add a note for us.
Check payments can be mailed in before service start:
P.O. Box 12047
Killeen, TX 76547
Our pet sitters are not authorized to collect payments from your home for logistical reasons.
Do You Have Any Returned Check And Returned ACH Payment Fees?
We assess a $25.oo fee for any returned checks and returned ACH payments.
Are There Any Additional Charges Or Surcharges, I Need To Be Aware Of?
We apply a Holiday Surcharge of $10.00 per day to the following holidays:
- Martin Luther King Jr. Day
- Presidents Day
- Easter Sunday
- Memorial Weekend
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Weekend
- Christmas Eve
- Christmas Day
- Day after Christmas
- Christmas/New Year Week
Overtime: $4.00 per additional 15mins [in 15mins increments]
Late Notice Booking: $15.00 may apply due to logistical and administrative reasons
Key Pick-Up/Drop-Off: $10.oo per trip